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Archipelago Companies (OluKai, Melin, Roark) Sr. Manager, Customer Experience

SketchUp
Hybrid
Posted 30/05/2026
$111k - $140k per year

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Join SketchUp as a Archipelago Companies (OluKai, Melin, Roark) Sr. Manager, Customer Experience

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What you get:

• Access to exclusive DTC positions

• Application tracking and management

• Direct contact with hiring managers

Job Details

Salary
$111k - $140k per year
Country
United States
Location
Hybrid | Irvine, CA
Type
Full-time
Experience
Mid-Senior level
Visa
Unknown

Job Summary

This role is a Sr. Manager, Customer Experience focused on transforming post-purchase experiences in a DTC e-commerce environment. Requires 7+ years in customer service, including leadership, strong analytical skills, and familiarity with platforms like Gorgias and Shopify. Permanent position in Irvine, CA, with a salary range of $111,000 to $140,000.

Job Description

Join SketchUp as a Archipelago Companies (OluKai, Melin, Roark) Sr. Manager, Customer Experience and make a significant impact on our growing team. This role offers exciting opportunities to work with cutting-edge technologies and collaborate with talented professionals in a dynamic environment.

Requirements

• Bachelor's degree in relevant field or equivalent experience

• 3+ years of experience in related role

• Strong problem-solving and analytical skills

• Excellent communication and collaboration abilities

• Experience with modern tools and technologies

Benefits

• Competitive salary and equity package

• Comprehensive health, dental, and vision insurance

• Flexible work arrangements and PTO

• Professional development opportunities

• Modern office space and equipment

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