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Customer Experience (CX) & Customer Service Manager

GOOD AMERICAN
On-site
Posted 06/05/2026
Competitive

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Join GOOD AMERICAN as a Customer Experience (CX) & Customer Service Manager

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What you get:

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• Direct contact with hiring managers

Job Details

Salary
Competitive
Country
United States
Location
On-site | Los Angeles, CA
Type
Full-time
Experience
Mid-Senior level
Visa
Unknown

Job Summary

This role is for a Customer Experience & Customer Service Manager, overseeing eCommerce operations, managing a team, and enhancing customer satisfaction. Requires 5+ years in eCommerce, proficiency in Zendesk and Shopify, and is permanent with an on-site location.

Job Description

Join GOOD AMERICAN as a Customer Experience (CX) & Customer Service Manager and make a significant impact on our growing team. This role offers exciting opportunities to work with cutting-edge technologies and collaborate with talented professionals in a dynamic environment.

Requirements

• Bachelor's degree in relevant field or equivalent experience

• 3+ years of experience in related role

• Strong problem-solving and analytical skills

• Excellent communication and collaboration abilities

• Experience with modern tools and technologies

Benefits

• Competitive salary and equity package

• Comprehensive health, dental, and vision insurance

• Flexible work arrangements and PTO

• Professional development opportunities

• Modern office space and equipment

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