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Customer Experience Manager

FashioNica
On-site
Posted 11/12/2025
Competitive

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Join FashioNica as a Customer Experience Manager

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What you get:

• Access to exclusive DTC positions

• Application tracking and management

• Direct contact with hiring managers

Job Details

Salary
Competitive
Country
United States
Location
On-site | Irvine, CA
Type
Full-time
Experience
Mid-Senior level
Visa
Unknown

Job Summary

This role is for a Customer Experience Manager in Irvine, CA, focusing on e-commerce tasks like managing customer support across multiple channels, overseeing Gorgias, and enhancing customer retention. Requires 5+ years in customer support, familiarity with Shopify, and experience in luxury retail. Permanent position.

Job Description

Join FashioNica as a Customer Experience Manager and make a significant impact on our growing team. This role offers exciting opportunities to work with cutting-edge technologies and collaborate with talented professionals in a dynamic environment.

Requirements

• Bachelor's degree in relevant field or equivalent experience

• 3+ years of experience in related role

• Strong problem-solving and analytical skills

• Excellent communication and collaboration abilities

• Experience with modern tools and technologies

Benefits

• Competitive salary and equity package

• Comprehensive health, dental, and vision insurance

• Flexible work arrangements and PTO

• Professional development opportunities

• Modern office space and equipment

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