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Customer Retention Lead

Zoom
Hybrid
Posted 28/01/2026
$147k - $339k per year

Apply for this Position

Join Zoom as a Customer Retention Lead

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What you get:

• Access to exclusive DTC positions

• Application tracking and management

• Direct contact with hiring managers

Job Details

Salary
$147k - $339k per year
Country
United States
Location
Hybrid
Type
Full-time
Experience
Mid-Senior level
Visa
Unknown

Job Summary

This role is for a Customer Retention Lead focused on reducing churn in the Solopreneur and Micro customer segments. Requires 10+ years in SaaS, advanced data analytics, and program management skills. Permanent position, hybrid work location, salary range $146,700 to $339,300.

Job Description

Join Zoom as a Customer Retention Lead and make a significant impact on our growing team. This role offers exciting opportunities to work with cutting-edge technologies and collaborate with talented professionals in a dynamic environment.

Requirements

• Bachelor's degree in relevant field or equivalent experience

• 3+ years of experience in related role

• Strong problem-solving and analytical skills

• Excellent communication and collaboration abilities

• Experience with modern tools and technologies

Benefits

• Competitive salary and equity package

• Comprehensive health, dental, and vision insurance

• Flexible work arrangements and PTO

• Professional development opportunities

• Modern office space and equipment

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