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Customer Success Lead

Instant
Hybrid
Posted 08/04/2026
$30k per year

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Join Instant as a Customer Success Lead

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What you get:

• Access to exclusive DTC positions

• Application tracking and management

• Direct contact with hiring managers

Job Details

Salary
$30k per year
Country
United States
Location
Hybrid | New York, NY
Type
Full-time
Experience
Mid-Senior level
Visa
Unknown

Job Summary

This role is for a Customer Success Lead responsible for scaling post-sale customer experience in a fast-growing e-commerce startup. Key skills include experience in B2B SaaS, data analysis, and retention marketing. The position is permanent, hybrid in New York, with a pay range of $200K-$230K.

Job Description

Join Instant as a Customer Success Lead and make a significant impact on our growing team. This role offers exciting opportunities to work with cutting-edge technologies and collaborate with talented professionals in a dynamic environment.

Requirements

• Bachelor's degree in relevant field or equivalent experience

• 3+ years of experience in related role

• Strong problem-solving and analytical skills

• Excellent communication and collaboration abilities

• Experience with modern tools and technologies

Benefits

• Competitive salary and equity package

• Comprehensive health, dental, and vision insurance

• Flexible work arrangements and PTO

• Professional development opportunities

• Modern office space and equipment

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