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Grind | Certified B Corp logo

Head of Customer Experience

Grind | Certified B Corp
Unknown
Posted 09/01/2026
£60k - £70k per year

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Join Grind | Certified B Corp as a Head of Customer Experience

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What you get:

• Access to exclusive DTC positions

• Application tracking and management

• Direct contact with hiring managers

Job Details

Salary
£60k - £70k per year
Country
United Kingdom
Location
Unknown | London Area
Type
Full-time
Experience
Mid-Senior level
Visa
Unknown

Job Summary

This role is for a Head of Customer Experience, focusing on omnichannel customer journeys in a high-growth e-commerce environment. Requires experience with Gorgias, Shopify, and data analysis. Permanent contract, £60,000 - £70,000 salary, based in London.

Job Description

Join Grind | Certified B Corp as a Head of Customer Experience and make a significant impact on our growing team. This role offers exciting opportunities to work with cutting-edge technologies and collaborate with talented professionals in a dynamic environment.

Requirements

• Bachelor's degree in relevant field or equivalent experience

• 3+ years of experience in related role

• Strong problem-solving and analytical skills

• Excellent communication and collaboration abilities

• Experience with modern tools and technologies

Benefits

• Competitive salary and equity package

• Comprehensive health, dental, and vision insurance

• Flexible work arrangements and PTO

• Professional development opportunities

• Modern office space and equipment

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