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Head of Customer Experience ( Buyer CX)

OnBuy
Unknown
Posted 14/02/2026
£80k - £90k per year

Apply for this Position

Join OnBuy as a Head of Customer Experience ( Buyer CX)

Create your profile to apply for this role and access our exclusive network of DTC opportunities.

What you get:

• Access to exclusive DTC positions

• Application tracking and management

• Direct contact with hiring managers

Job Details

Salary
£80k - £90k per year
Country
United Kingdom
Location
Unknown | Bournemouth
Type
Full-time
Experience
Mid-Senior level
Visa
Unknown

Job Summary

This role, Head of Customer Experience (Buyer CX), involves leading Buyer Experience strategy, optimizing conversion, and enhancing customer journeys in e-commerce. Requires proven B2C/D2C experience, strong analytical skills, and familiarity with CRO frameworks. Permanent position, salary up to £90k.

Job Description

Join OnBuy as a Head of Customer Experience ( Buyer CX) and make a significant impact on our growing team. This role offers exciting opportunities to work with cutting-edge technologies and collaborate with talented professionals in a dynamic environment.

Requirements

• Bachelor's degree in relevant field or equivalent experience

• 3+ years of experience in related role

• Strong problem-solving and analytical skills

• Excellent communication and collaboration abilities

• Experience with modern tools and technologies

Benefits

• Competitive salary and equity package

• Comprehensive health, dental, and vision insurance

• Flexible work arrangements and PTO

• Professional development opportunities

• Modern office space and equipment

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