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Head of Customer Experience & Retention

Heirloom Coffee Roasters
Hybrid
Posted 04/02/2026
$150k - $175k per year

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Join Heirloom Coffee Roasters as a Head of Customer Experience & Retention

Create your profile to apply for this role and access our exclusive network of DTC opportunities.

What you get:

• Access to exclusive DTC positions

• Application tracking and management

• Direct contact with hiring managers

Job Details

Salary
$150k - $175k per year
Country
United States
Location
Hybrid | Oakland, CA
Type
Full-time
Experience
Director
Visa
Unknown

Job Summary

This role is for a Head of Customer Experience & Retention in Oakland, CA, offering $150,000 - $175,000 annually. Requires 6+ years in DTC e-commerce, subscriptions, and loyalty programs. Proficiency in Shopify, Recharge, and Klaviyo preferred.

Job Description

Join Heirloom Coffee Roasters as a Head of Customer Experience & Retention and make a significant impact on our growing team. This role offers exciting opportunities to work with cutting-edge technologies and collaborate with talented professionals in a dynamic environment.

Requirements

• Bachelor's degree in relevant field or equivalent experience

• 3+ years of experience in related role

• Strong problem-solving and analytical skills

• Excellent communication and collaboration abilities

• Experience with modern tools and technologies

Benefits

• Competitive salary and equity package

• Comprehensive health, dental, and vision insurance

• Flexible work arrangements and PTO

• Professional development opportunities

• Modern office space and equipment

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