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Head of Customer Strategy, Fashion (Shopbop & Zappos)

Lensa
On-site
Posted 06/01/2026
$141k - $234k per year

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Join Lensa as a Head of Customer Strategy, Fashion (Shopbop & Zappos)

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Job Details

Salary
$141k - $234k per year
Country
United States
Location
On-site | New York, NY
Type
Full-time
Experience
Director
Visa
Unknown

Job Summary

This role is for the Head of Customer Strategy, Fashion, focusing on driving customer engagement and loyalty for Shopbop & Zappos. Requires 8+ years in customer strategy, strong analytical skills, and experience in fashion or e-commerce. Permanent position, on-site, with a pay range of $141,400 to $233,800.

Job Description

Join Lensa as a Head of Customer Strategy, Fashion (Shopbop & Zappos) and make a significant impact on our growing team. This role offers exciting opportunities to work with cutting-edge technologies and collaborate with talented professionals in a dynamic environment.

Requirements

• Bachelor's degree in relevant field or equivalent experience

• 3+ years of experience in related role

• Strong problem-solving and analytical skills

• Excellent communication and collaboration abilities

• Experience with modern tools and technologies

Benefits

• Competitive salary and equity package

• Comprehensive health, dental, and vision insurance

• Flexible work arrangements and PTO

• Professional development opportunities

• Modern office space and equipment

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