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Manager, Enterprise Customer Success

Gorgias
Hybrid
Posted 11/06/2026
$30k - $200k per year

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Join Gorgias as a Manager, Enterprise Customer Success

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• Application tracking and management

• Direct contact with hiring managers

Job Details

Salary
$30k - $200k per year
Country
United States
Location
Hybrid | New York, NY
Type
Full-time
Experience
Director
Visa
Unknown

Job Summary

This role is for a Senior Manager, Enterprise Customer Success, focused on leading a team of up to 10 CSMs in a hybrid setting in Toronto or New York City. Requires 7+ years in SaaS CS, enterprise experience, and AI proficiency. Permanent position with a pay range of CA$155K - CA$207K.

Job Description

Join Gorgias as a Manager, Enterprise Customer Success and make a significant impact on our growing team. This role offers exciting opportunities to work with cutting-edge technologies and collaborate with talented professionals in a dynamic environment.

Requirements

• Bachelor's degree in relevant field or equivalent experience

• 3+ years of experience in related role

• Strong problem-solving and analytical skills

• Excellent communication and collaboration abilities

• Experience with modern tools and technologies

Benefits

• Competitive salary and equity package

• Comprehensive health, dental, and vision insurance

• Flexible work arrangements and PTO

• Professional development opportunities

• Modern office space and equipment

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