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TikTok Shop - Returns and Refunds Lead

TikTok
Unknown
Posted 12/12/2025
$125k - $236k per year

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Join TikTok as a TikTok Shop - Returns and Refunds Lead

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What you get:

• Access to exclusive DTC positions

• Application tracking and management

• Direct contact with hiring managers

Job Details

Salary
$125k - $236k per year
Country
United States
Location
Unknown | Seattle, WA
Type
Full-time
Experience
Mid-Senior level
Visa
Unknown

Job Summary

This role is for a Returns and Refunds Lead in e-commerce, focusing on strategy and operational excellence for returns and refunds. Requires 5+ years of experience in customer experience or service operations, and expertise in returns within e-commerce. Permanent position, located in Los Angeles, with a salary range of $125,400 - $235,980 annually.

Job Description

Join TikTok as a TikTok Shop - Returns and Refunds Lead and make a significant impact on our growing team. This role offers exciting opportunities to work with cutting-edge technologies and collaborate with talented professionals in a dynamic environment.

Requirements

• Bachelor's degree in relevant field or equivalent experience

• 3+ years of experience in related role

• Strong problem-solving and analytical skills

• Excellent communication and collaboration abilities

• Experience with modern tools and technologies

Benefits

• Competitive salary and equity package

• Comprehensive health, dental, and vision insurance

• Flexible work arrangements and PTO

• Professional development opportunities

• Modern office space and equipment

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